Frequently Asked Questions
Find clear answers to common questions about booking trips, connecting with certified local agents, payment protection, and supplier registration.
What is Visa2Travel?
Visa2Travel is India's dedicated travel marketplace. We connect travelers directly with independent local travel agents and suppliers across tour packages, hotels, activities, cab transport, property rentals, travel insurance, international SIM cards, and visa assistance.
How does the marketplace work?
Travelers browse real listings from verified suppliers or consult the Agent Directory. When you find a package or service you like, you can enquire directly with a local agent who personalizes the itinerary and coordinates booking details directly with verified suppliers.
Is Visa2Travel free for travelers?
Yes. Browsing listings, comparing prices, and submitting inquiries to verified travel agents is 100% free for travelers. There are zero hidden platform booking surcharges.
How are payments handled?
Depending on the service, payments are processed securely online via 256-bit encrypted gateways or invoiced directly by certified suppliers with clear booking terms and tax receipts.
What is the cancellation and refund policy?
Each listing clearly displays its specific cancellation policy (e.g. Free Cancellation up to 7 days before departure). In case of cancellations, refunds are processed according to the stated supplier policy without arbitrary platform hold-ups.
Who are the travel agents on Visa2Travel?
They are independent, experienced travel professionals and agencies across India. Many specialize in regional circuits such as Himachal, Kashmir, Goa, Rajasthan, Kerala, and the North East, as well as international visa consultancy.
How are agents and suppliers verified?
Before approval, our onboarding team verifies government registrations (PAN, GSTIN, MSME where applicable), physical business address, and operational history. Only verified partners receive the Verified Shield badge.
How can a hotel, cab, or tour operator join as a supplier?
Suppliers can register via the Vendor Onboarding page (/supplier-signup/). Submit your business details, upload your service catalog, and start receiving direct inquiries from travelers and booking agents.
What categories can suppliers list under?
Suppliers can list under Tour Packages, Hotels and Stays, Sightseeing Activities, Cab and Transport, Property Rentals, Travel Insurance, International SIM cards, and Visa Consultancy.
What if I have an issue during my trip?
Your primary point of contact is your verified agent or supplier. If an issue is not resolved promptly, contact Visa2Travel support at support@visa2travel.com or call +91 84605 18624 for escalation and mediation.
How do I contact the Grievance Officer?
Under the Information Technology Act, travelers and partners can write directly to our statutory Grievance Officer at grievance@visa2travel.com for formal grievance resolution.